TMS Support
Time Management Systems Remote Support allows our experienced team members to connect directly to your machine securely to troubleshoot your system. Find out how to prepare your network to take advantage of this valuable and powerful support tool.
Certain electronic devices need to be updated to adjust for extended Daylight Saving Time, enacted by the Energy Policy Act of 2005. Find out which devices are affected and how to update them in our support article.
To order supplies, please email supplies@tmstime.com
You can contact us via email at servicedesk@tmstime.com. You can contact us via phone at 800-282-8463. We are ready to assist you!
Before you call
We’re always willing to help our customers. Here is a list of things to check before you call support. Our support team will need to ask you about them anyways and you may be one step ahead in solving your problem!
Are all of the proper cables still in place?
Has anyone worked on your computer recently?
Have you (or IT) made changes to your network?
Have you rebooted your computer before calling?
If it is a timeclock, check power and communication lines before calling.
Thank you for taking the time to check!
